The pandemic continues to cause disruption to delivery networks, please bear this in mind when considering delivery timeframes.
UK Delivery Charges
We have a simple and transparent scale of delivery charges.
Standard Great Britain Rates
- £3.48 for small parcels (usually Royal Mail 48)*
- £6.84 for orders over approx 2kg (usually DPD)
- Free for orders over £75.00 (usually DPD)
Highlands, Islands and BT Postcodes
- £3.48 for small parcels (usually Royal Mail 48)*
- £14.40 for orders over approx 2kg (usually DPD Two Day)
- Free for orders over £125 (usually DPD Two Day)
*From late November until after Christmas we will not be offering Royal Mail 48 - it is too slow at this time of year and generates too many complaints. Instead, we will be offering a First Class Post option at £3.96.
Orders containing certain cleaning fluids, chemicals and batteries and orders containing more than two aerosols will always be charged at the DPD rate for your location, because Royal Mail will not carry these items.
All rates quoted here include VAT. You will have the opportunity to review all delivery charges prior to completing your purchase on our website.
UK Delivery Times
We pride ourselves on our rapid service and aim to dispatch all orders promptly so you should receive yours within 3 working days. If for some reason your parcel doesn't arrive within 10 working days, please contact us.
If you select standard delivery, smaller orders are sent via Royal Mail 48 while orders weighing more than 2kg or worth more than £25 may be sent via DPD (a tracked service) or Royal Mail Tracked 48. Most orders are dispatched within 1 working day of being placed. Orders placed between Friday afternoon and Sunday are usually dispatched on Monday.
We also offer a fully tracked express delivery service for most UK postcodes. Express delivery orders will be sent by Royal Mail Tracked 24 or DPD (depending on size) and will usually arrive next working day if ordered before 2pm. However, if it is very important that your items are dispatched same day, you may still wish to call us to place your order. Normal express deliveries take place Monday to Friday. Note that we usually cannot dispatch same day if your order is placed after 2pm, but you are welcome to call us to check. Delivery time on the express service is usually 1 working day from dispatch.
DPD Saturday delivery is also available for most UK postcodes.
None of the delivery time frames we quote are offered as guarantees of service - they're simply good-faith estimates based on our previous experience with our chosen carriers.
We will send an email confirmation when your order is dispatched. So please make sure you give us a working email address when you checkout. Please do not give us a 'forwarding' email, as these invariably do not work because they fail the sender policy framework. If you're sure you placed an order with us but have not received a confirmation email, it is probably because you made a typo in your email address or because our messages are being caught by your spam filter. In this case, you are very welcome to contact us to double-check. If you also provide us with a mobile phone number, the courier will send you a text on the day of delivery to indicate an approximate delivery time. (This does not apply to smaller orders dispatched with Royal Mail 48 on the £3.48 rate.)
Returns & Cancellations
If for some reason we have delivered the wrong goods to you or if they are damaged or defective we will make every effort to sort the problem out. Please make sure that your returns arrive back at Physical Sports Limited in good condition. To arrange to cancel an order or for goods to be returned to us, give our sales office a call on 01943 662155 or email email@example.com
Unless the goods arrive with you in a damaged or defective state you are responsible for the cost of return postage. For full details of our return and cancellation policy, please see Part 8 of our Terms and Conditions.
The Consumer Contracts Regulations 2013 may give you certain rights to cancel your order for any reason. We are obliged to give you access to information on your right to cancel in a durable medium. Therefore, you may download and print this information here (click). This document includes a cancellation form that you may print out and post back to us. Alternatively, you can contact us regarding cancellations using this cancellation form (click to open). Notwithstanding these rights, we request that you always contact us first before returning any items. Phone or email is the best way to get in touch with us.
We accept online orders for most European countries plus Australia, New Zealand and South Africa. (However, for some destinations you will need to contact us directly to get a delivery quote if the items you are ordering are physically large or weigh more than approx 2kg.)
Please use the 'estimate shipping' tool in the shopping basket to see the delivery rates for your country. If we cannot offer an online delivery quote for your order, please contact our sales office on +44 (0)1943 662155 or firstname.lastname@example.org with your requirements so that we can provide a quote with accurate tax and delivery. It is helpful if you can send us an email showing exactly what you want to order, and include your phone number, email address and the complete delivery address.
It is not possible for us to send overseas aerosols, batteries and certain cleaning fluids and chemicals. If in doubt, please contact us to check.
All overseas orders must be paid for in British pounds. Goods are dispatched upon receipt of cleared funds. You are responsible for any import duties or taxes. We will complete all customs forms accurately and honestly - so please do not ask us to mark your consignment as a gift or commercial sample.
We accept online orders for delivery to BFPO, provided the parcel weighs less than 2kg and does not contain any prohibited items such as some cleaning fluids, blades, aerosols, batteries etc. If you order any prohibited items you might still be able to check out, but we will cancel your order.
- We currently charge £3.48 for small parcel BFPO delivery
- You MUST use the correct BFPO POSTCODE in the postcode field (begining BF)
- Do NOT use the Ruislip postcode begining with HA
- In the country field select 'United Kingdom'
- We cannot process tax-free orders online because we need the relevant documents in advance - you will be charged VAT when ordering online
- For tax-free orders, instead contact us with the documents and we will process your order manually
- For orders over 2kg, please contact us to make arrangements manually